A message from Kevin Dear (VP of Broker Experience) Filogix and Lender Submissions on Velocity

Dear Agents,

We hope you are doing well and staying safe at home with the current situation we are facing.

In light of what is happening with Filogix, we wanted to let you know that Velocity is fully operational and our team is working hard to ensure an optimal experience.

Lenders are currently experiencing issues with ingesting submitted applications. If you have submitted an application today, we advise you to create and submit a new mortgage request to ensure that it’s been received.

We appreciate your patience during this time and we assure you that we will be doing what you can so that your business doesn’t suffer.

Yours truly,

Kevin Dear
Vice President of Broker Experience

Our Customer Care Team (customercare@newton.ca, 1-877-626-2022) is standing by to answer any questions or concerns you may have.