• Intermediate
  • Connect Your Email

Connect Your Email

You can now set your client facing emails sent from the system to display your own email address in the ‘From:’ field instead of noreply@newton.ca 

We had many requests for this and we just wanted to let you know that we heard you, and we’re here to deliver.


Which Email Server Do You Use?

Microsoft 365 (Hotmail/Outlook)

Microsoft 365 will only require your full name, email address and password (watch the video above for more info).

Rackspace (DLC)

DLC Agents should use Rackspace to connect to their DLC email.

MCC / MA

MCC and MA Agents should choose Custom from the drop down menu, and then enter the following

  • SMTP: mail.mortgagecentre.com / mail.mortgagearchitects.ca
  • Security: SSL
  • Port: 465
  • Username: your email address

MA users: Please make sure to use @mortgagearchitects.ca (not @mtgarc.ca) for your email address

Other Email Servers

You will need to enter your Outgoing Mail (SMTP) Server, Security and Port #. Find your email server on the list below and copy the information.

EMAIL SETTINGS BY SERVER

EmailOutgoing Mail (SMTP) ServerSecurityPort
Yahoosmtp.mail.yahoo.comSSL465
iCouldsmtp.mail.me.com.SSL587
AOLsmtp.aol.comSSL465
Gmail**smtp.gmail.comNone587
Hotmail/Outlook (Microsoft 365)*Choose Microsoft 365 from the drop down
DLC (Rackspace)Choose Rackspace from the drop down
MA (Custom)Choose Custom > mail.mortgagearchitects.caSSL465
MCC (Custom)Choose Custom > mail.mortgagecentre.comSSL465

After you’ve entered everything click Test Connection. If you get a successful connection notice click Send Test Email. Once everything has gone through you can click Save Settings. You’re good to go!


*MICROSOFT 365 SPECIAL INSTRUCTIONS

If you have Multi-Factor Authentication turned on for a Hotmail or Outlook account, then you will need to create an app password in order to connect your email by following these steps. Pl steps:

1.       Disconnect from Velocity Email plugin

2.       Setup Microsoft 365 App Password: 

If a user has setup multi-factor authentication on their 365/Outlook account, they will need to setup an App Password: https://support.microsoft.com/en-ca/help/12409/microsoft-account-app-passwords-and-two-step-verification

3.       Setup Microsoft Email in Velocity – use the “App Password”

**GMAIL SPECIAL INSTRUCTIONS

You have two options in your Gmail Settings to make it compatible with the Velocity email plug in. Choose the one that suits you best!

OPTION 1

2 Factor Authentication turned OFF (This is when it prompts you to enter your phone number and receive a code via text message when you go to login which adds an extra layer of security)

Two settings must be as follows in order for this to work

  1. TURN ON “Allow less secure apps” 
  2. TURN OFF “2 Factor Authentication” (it’s turned off by default, so unless you turned it on, don’t worry about it)

OR

OPTION 2

2 Factor Authentication turned ON (This is when it prompts you to enter your phone number and receive a code via text message when you go to login which adds an extra layer of security)

  1. TURN OFF “Allow less secure apps” (it’s turned off by default, so unless you turned it on, don’t worry about it)
  2. TURN ON “2 Factor Authentication
  3. CREATE A “Gmail App Password” (An App Password is a 16-digit passcode that gives a non-Google app or device permission to access your Google Account. App Passwords can only be used with accounts that have 2-Step Verification turned on.)

Whether you use #1 or #2, your email settings information is as follows.

Outgoing Mail (SMTP) Server: smtp.gmail.com
Security: None
Port:  587

Step-by-Step Guide

  1. Step-By-Step Connect